If Indicalert is not right for you, you can get your money back within 30 days. You do not need to give a reason.
Who can get a refund
- You ask within 30 days of the date of purchase, meaning the date of the payment you want refunded.
- Your account is in good standing and has not broken our Terms of Service.
- You do not have to explain why you want a refund.
How to ask
Email [email protected] from the address on your account and say which payment you would like refunded. We will review your request and reply within a reasonable time.
How you are paid back
Approved refunds are returned to the original payment method through Stripe. We start the refund as soon as we approve it; it can take up to 7 days to be processed, and your bank or card issuer may need additional time to show it on your statement.
Cancelling your subscription
A refund does not cancel your subscription by itself. To stop future payments, cancel from the Subscription page of your account; the cancellation takes effect at the end of the period you have already paid for, unless we also refund that payment.
Your legal rights
This policy does not reduce any rights you have under the consumer protection laws where you live.
Problems with a payment
If you see a charge you do not recognise, please contact us at [email protected] before disputing it with your bank, so we can resolve it quickly.
Contact
Questions about this policy: [email protected].